OnFast is social tools for business. Our products include a social dashboard, social coupons, painless blogging and Facebook applications. You can find the most current information about OnFast and what we're doing on this blog.
Friday, August 31, 2012
Social Media News For The Week Of 8/30/12
Police embrace social media as crime-fighting tool
According to a recent survey of 1,221 federal, state and local law enforcement that use social media, four out of five officials used social media to gather intelligence during investigations. Full Story Here:
Party conventions get social, with major social-media ramp-up
The GOP and the Democrats have created bristling, bustling social-media rollouts for their conventions, in the biggest such effort in U.S. Full Story Here:
Thursday, August 30, 2012
Google Blogger
Google Blogger For Dummies [Kindle Edition]Susan Gunelius (Author)
Are you bemused by blogs? Eager to become a blogger?
Google Blogger For Dummies can help you start blogging sooner than you think.More than 14 million people are promoting a business, connecting with family and friends, and sharing opinions with Google Blogger. This book helps you start a Blogger account, create content, build an audience, make money from your blog, and more, all without learning to program.
Available on Amazon
Posted via OnFast - http://www.OnFast.com
Wednesday, August 29, 2012
Tuesday, August 28, 2012
Problem Resolution On Social Media - Part 3
In this last part of a series about resolving customer complaints and negative comments on social media networking sites, we will complete the process of turning a negative situation into a positive for your company. In the first part, we looked at the process of finding and analyzing negative comments to determine if they require you to respond. In the second part, we began the process by responding and then owning up to the problem while taking the high road.
1. Apologize for the Problem
A customer with a valid complaint must receive a sincere apology from your company. If your company is in the wrong, admit it and say to the customer you are sorry. Don't try to make excuses, but promise to try and see that it never happens again.
2. Offer to Move the Venue
In most complaint cases, the customer is not trying to drag a company through the mud in front of the world. They just intend to let off some steam in front of their friends and force you to respond to their displeasure. If they persist and are especially upset or become irate, offer them the opportunity to move the discussion to another venue, such as email or telephone. Suggest to them that social media's limitations, especially on Twitter, require another way for you to give them the full attention and response they deserve. Make the transition as easy as possible for the customer.
Monday, August 27, 2012
Using OnFast's Blog Posting Tool
One of the many innovative features of OnFast's social tools for business is the blog posting tool. This tool makes it simple and easy to create keyword rich blog posts. The blog templates in the writing assistant provide ideas and content created specifically for your industry. This is especially helpful if you are either new to social media marketing or you need a little help finding ideas for content. You can begin to post valuable information about your business in just Three easy steps:1- From the Blog Posts screen click the "Add New Post" button, choose a template based on what kind of post you want to create. You can select from the writing assistant templates or choose a blank document.
Saturday, August 25, 2012
Friday, August 24, 2012
Social Media News For The Week Of 8/24/12
Bubble Deflated, Social Media Will Now Change the World
In the aftermath of the disappointing Facebook IPO, there has been a flood of opinion stating that social media is nothing but a fade. This school of thought also goes on to state social media is not right for business. The situation is similar to the wake of the 2001 "dot-com" bust on Wall Street. Eleven years ago people were saying the Internet was nothing more than a fade. Those who don't learn from history... Full Story Here:
The Key Planets of the Social Media Universe (INFOGRAPHIC)
Business success with social media takes a multi-faceted approach. At its center is a blog, surrounded by multiple social media networks working in concert with each other. This interesting infographic explains social media strategy for business in a straight-forward manner. Full Story Here:
In the aftermath of the disappointing Facebook IPO, there has been a flood of opinion stating that social media is nothing but a fade. This school of thought also goes on to state social media is not right for business. The situation is similar to the wake of the 2001 "dot-com" bust on Wall Street. Eleven years ago people were saying the Internet was nothing more than a fade. Those who don't learn from history... Full Story Here:
The Key Planets of the Social Media Universe (INFOGRAPHIC)
Business success with social media takes a multi-faceted approach. At its center is a blog, surrounded by multiple social media networks working in concert with each other. This interesting infographic explains social media strategy for business in a straight-forward manner. Full Story Here:
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